
AI
ChatGPT Introduction
Learn to write prompts that get useful answers, speed up research and handle routine writing tasks with ChatGPT in one day.
Format
Live instructor-led
Hands-on, question-led sessions
Location
London NW10 or online
9 Station Terrace, NW10 5RT
Level
Introduction level
Small groups, hands-on, expert-led
Upcoming dates
Thu 16 July 2026
Classroom
£375£395
Wed 5 August 2026
Live Online
£375£395
Thu 13 August 2026
Classroom
£395
Wed 2 September 2026
Live Online
£395
Thu 10 September 2026
Classroom
£395
Wed 7 October 2026
Live Online
£395
Thu 15 October 2026
Classroom
£395
Wed 4 November 2026
Live Online
£395
Thu 12 November 2026
Classroom
£395
Wed 2 December 2026
Live Online
£395
Thu 10 December 2026
Classroom
£395
Booking for a team? Want a different date?
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Who this course is for
This course is for professionals in any knowledge-based role who want to use AI to improve their writing, research and productivity, but have little or no experience with ChatGPT or generative AI tools. You'll need basic IT skills and an understanding of how your work could benefit from AI assistance.
Prerequisites
No prior experience needed.
What you'll learn
Understanding what ChatGPT is, its underlying structure on desktop and mobile devices and how it fits into the evolving AI marketplace.
How to write effective prompts by providing context, specifying tone and tailoring queries to generate text and/or image responses.
Learning to use ChatGPT for summarising or editing documents, creating agendas and generating actionable insights for professional tasks.
Exploring practical applications of ChatGPT across customer service, sales, marketing, HR and internal communications to enhance organisational efficiency.
How to address ethical considerations such as bias and fairness while implementing strategies to mitigate potential challenges responsibly.
Evaluating ChatGPT performance by identifying errors, refining responses and exploring other GPTs for improved functionality.
How to use ChatGPT effectively in your role, improving productivity and enhancing communication across your organisation.
How to craft effective prompts to generate different types of text and/or image content, empowering you to create draft emails, reports, press releases, blog posts, social media content and much more.
Course outline
What you’ll cover
Introduction to ChatGPT
- What is ChatGPT?
- The broad capabilities of ChatGPT
- Describing use cases for ChatGPT across professions
- Explaining how ChatGPT fits into the AI marketplace
- Reviewing underlying architecture and technology
- Discussing benefits and limitations
- Getting going - first interactions
Creating Content and Working with Documents in ChatGPT
- Summarising key points from uploaded files and meeting transcripts
- Creating structured meeting notes with headings
- Identifying and extracting action points
- Creating agendas and lists
- Using ChatGPT for professional writing tasks
- Comparing, translating and extracting data from documents
Effective Techniques in Prompt Writing
- Starting prompts with an action word
- Providing clear context and specifying desired tone
- Directing the response length and offering examples
- Tailoring prompts for varied user roles
- Designing natural conversational flows
- Iteratively refining queries based on responses
- Defining AI identity for relevant outputs
- Requesting clarifying questions from ChatGPT
Using ChatGPT Across an Organisation - Role-specific Tasks
- Applying ChatGPT in customer service scenarios
- Enhancing sales and marketing activities
- Supporting human resources tasks
- Improving internal communications and project management
- Integrating ChatGPT with Gmail and Google Calendar for workflow efficiency
Evaluating and Improving ChatGPT Performance
- Applying techniques to assess ChatGPT performance
- Optimising responses and minimising errors
- Assessing useful browser plugins and GPT assistants
- Reverse engineering prompts for improved results
- Troubleshooting challenges in ChatGPT output
- Using conversation branching and custom GPTs for improved workflow
Ethical Considerations in ChatGPT
- Discussing ethical concerns and challenges
- Explaining bias and fairness issues in AI interactions
- Applying strategies to minimise ethical risks in ChatGPT applications
- Addressing safe completions and responsible use
Best Practices and Likely Future Direction of ChatGPT
- Tracking current trends and technological advancements
- Reviewing competitors and alternative models
- Discussing the likely future development and enhanced capabilities of ChatGPT
- Exploring advanced features such as voice mode, multimodal support and expanded memory
Included
- Live expert-led instruction
- Practical exercises and workflow examples
- Live Q and A and troubleshooting with the trainer
- Follow-up support guidance
Frequently asked questions
Is this ChatGPT Introduction course suitable for me?
This course is designed for people who are new to ChatGPT or have been using ChatGPT for a while but have never had formal training or who would like to learn best practice in the fundamentals of using ChatGPT.
How is the content taught throughout the ChatGPT Introduction course?
Our ChatGPT Introduction course is extremely interactive. You will be using ChatGPT throughout the day, working through examples and live projects under the guidance of our trainer, who will be supporting you through each step.
Should I attend the ChatGPT Introduction course in person or live online?
For in-person courses at our London training centre, you will receive a warm personal welcome, your choice of the latest Mac or PC and morning and afternoon refreshments. If you prefer to attend remotely, rest assured that you will be taught live by the same experts that deliver our in-person courses, covering the same training content, using the same exercises and materials. A second monitor is recommended but not essential.
Will I receive a certificate upon completion of my ChatGPT Introduction course?
Yes, you'll receive a certificate of completion from Transmedia, demonstrating your knowledge and attendance on our ChatGPT Introduction course. Our certificates note our Authorised Training Centre status.
How many people are likely to be in the class when I attend the ChatGPT Introduction course?
We have the smallest class sizes in the industry. On average there are 2 to 3 people on our ChatGPT Introduction public courses. When we are oversubscribed, rather than put more people on the same course, we open up a new course date, which ensures everyone has maximum interaction with our trainer and the chance to ask questions throughout the day.
What support is available after I attend the ChatGPT Introduction course?
We offer ongoing support to our ChatGPT Introduction course attendees through email and by arrangement, phone calls. You are welcome to ask any questions on topics covered during training. Our trainer will always do their best to explain principles and help you with any issues you encounter.
Reviews
I completed the ChatGPT 2 day course and came away full of knowledge and confidence on how to get the best usage from the platform for my requirements. Thoroughly enjoyable course ran by a very experienced tutor Simon, who tailored the course to my requirements. He made me feel at ease from the get go. Brook who looked after my booking was super helpful from start to finish and I will be booking more courses in the near future. Thank you!!
Leah P · ChatGPT Introduction — May 2026
Detailed and in-depth training. Staff are very welcoming and informative. Would highly recommend.
Gemma B · ChatGPT Introduction — May 2026
Gorgeous premises and lovely, knowledgeable team. I really enjoyed my course (Adobe Firefly) - the tutor was friendly and professional and happy to answer any questions and tailor the course (I was the only student so had my own private session). The class room and the whole building is really well done, modern, clean and professional space that reflects the overall approach. They have fast and modern machines available to use or you can use your own devices. Highly recommended.
Quadrotech — June 2026
Fantastic and super valuable training! Fantastic and super valuable training! Tony shaped the training fully to our needs, adapted, accelerated and deep diving when needed. I learned so much these past days with tangible examples Tony provided.
Adobe — June 2026
The trainer, Lee, was excellent. He rattled through the key elements of Premiere Pro while keeping the course interactive and engaging. The small sessions made it easy to get 1:1 support or clarifications. The pleasant and well equipped office is well situated in Kensal Rise, so easy to find and get to. I learnt a alot - and now feel up to date with latest Premiere Pro options and AI integrations.
UNICEF — June 2026
Hi Brook, Sorry for the delay - I was on AL yesterday! The training was great, thank you. Tony was very thorough with everything and I definitely left with some new knowledge and skills. I'll leave a review later today. Thanks for sending the materials across. Have a lovely rest of your day!
Live Union — June 2026
I wish all training courses were run this well!
RPS Design — June 2026
The Design and Development areas of Clarks shoes has been using Transmedia as a training partner for eight years now, mainly in the 'creative' Adobe applications - Photoshop, Illustrator, InDesign and Premiere. In that time we have built an excellent working relationship with the management and admin teams and several of their core trainers. This has had a major influence in raising the skill levels and quality of our artwork across our design teams- recently extending across the Atlantic, delivering training to our US based designers. Staying with Transmedia has given us continuity and enabled the trainers to really come to understand what Clarks require and thus able to deliver real value for money. The staff are always friendly and a pleasure to deal with - whilst being efficient and professional throughout. Nothing is ever too much trouble. I really can't recommend Transmedia highly enough.
Clarks International — June 2026
The course was excellent - exactly to my company's needs. All questions were answered and concepts explained very clearly.
Hannah Griffiths — June 2026
First class - The trainer was extremely knowledgeable and answered all our questions.
MOD — June 2026
The course itself was really informative and trainer was excellent. Poor communication and organisation between transmedia and QA meant my course was cancelled twice. I hope you improve this relationship. To be honest I would prefer to book direct through you next time, avoiding QA.
Deborah M — June 2026
The session on the 25th was brilliant, thank you. The SE's found it very useful and loved Tony's tips and tricks to help us update our prototypes quickly.
Salesforce — May 2026
I thought the course and the location were perfect
MOD — May 2026
Wonderful trainer Lisa - fun, friendly, informative and comprehensive course! Thank you very much indeed.
Structural Soils Ltd — May 2026
I have taken part in several Transmedia courses and will likely take part in a few more. From start booking to training Transmedia are brilliant to work with. Happy to answer all questions ahead of booking to help make sure you're on the right course (thank you Jo). The training itself is very thorough and the instructor, (Lee in my case) was happy to stop and go through any parts that were a struggle during the course.
Reach plc — May 2026
Very much appreciated and enjoyed the introductory course. It was very in-depth and Tony did a fantastic job of covering each individual section of Figma in great detail; no stone was left unturned. Tony is clearly passionate about what he does, which made the course that much more enjoyable and valuable. Looking forward to the advanced course next month - eager to continue learning more from him.
Wren Kitchens — May 2026
Very thorough course and enthusiastic trainer who was very helpful and responsive to individual needs.
NVIDIA — May 2026
I really enjoyed my course. Tony is a really good trainer and tailored the day according to my level and needs.
Delegate — May 2026
Great tutor well worth the money will definitely keeping in contact and very recommended
Workplace Options — May 2026
The trainer's knowledge was very strong and he was able to answer all my questions. Admin staff were very friendly and helpful.
VCCP — May 2026
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