macOS
macOS Support Essentials Tahoe
Learn to troubleshoot, configure and support macOS Tahoe across networks. Practical 3-day course for IT professionals.
Format
Live instructor-led
Hands-on, question-led sessions
Location
London NW10 or online
9 Station Terrace, NW10 5RT
Level
Introduction level
Small groups, hands-on, expert-led
Private / bespoke course
Select a date that suits you or your team.
Content fully customised. We'll quote based on group size, location and any bespoke material you'd like covered.
Book as team training Reserve a date for me 020 8269 4260Invoice payment available · Prices subject to VAT
Who this course is for
This course is ideal for IT support staff, helpdesk technicians and Mac administrators with basic macOS knowledge who want to develop comprehensive troubleshooting and configuration skills for supporting macOS Tahoe environments across their organisation.
Prerequisites
No prior experience needed.
What you'll learn
Understanding the installation and configuration process for macOS, enabling seamless setup and deployment across devices.
How to manage user accounts and permissions, empowering you to maintain secure and efficient access for all users.
Exploring file systems and data management in macOS, helping you organise, store and retrieve information with ease.
How to configure and troubleshoot network connections, ensuring reliable connectivity and resolving common networking issues quickly.
Learning the use of macOS Recovery and diagnostic tools, enabling you to repair systems and recover data effectively when needed.
How to optimise system performance and maintain security, empowering you to keep devices running smoothly and securely in any environment.
Mastering troubleshooting techniques for apps and processes, helping you resolve issues and support colleagues more effectively in your role.
How to apply best practices for updating, upgrading and maintaining macOS, enabling you to deliver reliable IT support and enhance productivity.
Course outline
What you’ll cover
Installation and Configuration
- Introduction to macOS
- Update, Upgrade or Reinstall macOS
- Set Up and Configure macOS
- Use the Command Line
- Use macOS Recovery
- Update macOS
User Accounts
- Manage User Accounts
- Manage User Home Folders
- Manage Security and Privacy
- Manage Password Changes
File Systems
- Manage File Systems and Storage
- Manage FileVault
- Manage Permissions and Sharing
- Use Hidden Items, Shortcuts and File Archives
Data Management
- Manage System Resources
- Use Metadata, Spotlight and Siri
- Manage Time Machine
Apps and Processes
- Install Apps
- Manage Files
- Manage and Troubleshoot Apps
Network Configuration
- Manage Basic Network Settings
- Manage Advanced Network Settings
- Troubleshoot Network Issues
Network Services
- Manage Network Services
- Manage Host Sharing and Personal Firewall
System Management
- Troubleshoot Peripherals
- Manage Printers and Scanners
- Troubleshoot Startup and System Issues
Included
- Live expert-led instruction
- Practical exercises and workflow examples
- Live Q and A and troubleshooting with the trainer
- Follow-up support guidance
Frequently asked questions
Is this macOS Support Essentials Sonoma course suitable for me?
This course is designed for people who are new to macOS or have been using macOS for a while but have never had formal training or who would like to learn best practice in macOS. If you are have any questions about whether the course could meet your needs, please speak to our customer service team, who will be delighted to advise you.
How is the content taught throughout the macOS Support Essentials Sonoma course?
Our macOS Support Essentials Sonoma course is extremely interactive. You will be using macOS throughout the day, working through examples and live projects under the guidance of our trainer, who will be supporting you through each step.
What is the recommended number of people for the class when I attend the macOS Support Essentials Sonoma course?
For private classes in macOS Support Essentials Sonoma, we recommend a maximum of 8 to 10 people from the same company in the class. Please ask our customer service team to help you find the right balance of people per class and the number of days training you need.
Should I attend the macOS Support Essentials Sonoma course in person or live online?
For in-person courses at our London training centre, you will receive a warm personal welcome, your choice of the latest Mac or PC and morning and afternoon refreshments. If you prefer to attend remotely, rest assured that you will be taught live by the same experts that deliver our in-person courses, covering the same training content, using the same exercises and materials. A second monitor is recommended but not essential.
What support is available after I attend the macOS Support Essentials Sonoma course?
We offer ongoing support to our macOS Support Essentials Sonoma course attendees through email and by arrangement, phone calls. You are welcome to ask any questions on topics covered during training. Our trainer will always do their best to explain principles and help you with any issues you encounter.
Will I receive a certificate upon completion of my macOS Support Essentials Sonoma course?
Yes, you'll receive a certificate of completion from Transmedia, demonstrating your knowledge and attendance on our macOS Support Essentials Sonoma course. Our certificates note our Authorised Training Centre status.
Reviews
Just finished a bespoke course in Photoshop and AI. Learned an awful lot. My trainer was very knowledgeable and was very happy to answer lots of questions that I had throughout. Highly recommend.
Rachel P — June 2026
Gorgeous premises and lovely, knowledgeable team. I really enjoyed my course - the tutor was friendly and professional and happy to answer any questions and tailor the course.
Quadrotech — June 2026
The trainer was excellent. He kept the course interactive and engaging. The small sessions made it easy to get clarifications. The pleasant office is well situated, so easy to find and get to.
UNICEF — June 2026
Fantastic and super valuable training! Our trainer shaped the training fully to our needs, adapted, accelerated and deep diving when needed. I learned so much these past days with tangible examples.
Adobe — June 2026
The training was great, thank you. My trainer was very thorough with everything and I definitely left with new knowledge and skills. And thanks for sending the materials across.
Live Union — June 2026
Our trainer was great. Very knowledgeable and also flexible with adjusting to our very specific questions and scenarios. I learned loads and look forward to using my new Figma skills.
Adobe — June 2026
One of the better training sessions I've had in years. I highly recommend anyone who wants to learn more about Figma, but also any other Adobe Creative Cloud application, to take courses here.
Adobe — June 2026
I wish all training courses were run this well!
RPS Design — June 2026
The course was excellent - exactly to my company's needs. All questions were answered and concepts explained very clearly.
Hannah Griffiths — June 2026
First class - The trainer was extremely knowledgeable and answered all our questions.
MOD — June 2026
We found the course very useful and wished that we had more time. I was really impressed by our trainer's expertise in software that's being updated very frequently.
Baillie Gifford — May 2026
Very thorough course and enthusiastic trainer who was very helpful and responsive to individual needs.
NVIDIA — May 2026
Excellent training session with a knowledgeable instructor.
Gallagher — May 2026
Great course! Instructor went at a good pace and broke down complex functions into simple steps.
Adam W — May 2026
The trainer's knowledge was very strong and he was able to answer all my questions. Admin staff were very friendly and helpful.
VCCP — May 2026
Very helpful, informative training. Relaxed atmosphere and felt very comfortable asking questions.
The White Company — May 2026
Our trainer was very approachable and knowledgeable.
Bond Pearce — May 2026
Learnt so much - great training! Thank you
John R — May 2026
Probably the best course I have been on. Very thorough and entertaining.
Cancer Research UK — May 2026
10/10. Incredible knowledge, AMAZING hints and tips - Tony is a game changer, made everything so simple to understand but taught us so much that will really change the way we present!
Broadwick Studio — May 2026
Need a bespoke course or group booking?
We train teams at their offices across London and the UK. Call us or email to discuss.